{"xsrfToken":"eb3d1bde909261592cf91e5eaedd13a4c00bc6ed_lout","branding":{"id":"7","key":"gibsup","name":"General Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b0e1c","headerLinkHoverBGColor":"#0b0e1c","headerBadgeColor":"#0b0e1c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8a8f77f5-af9d-453b-bba0-38c992a8e545/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODk5MWEyYy1jNjg5LTRmM2ItYmNmMS01MjZmOGNmN2FlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhOGY3N2Y1LWFmOWQtNDUzYi1iYmEwLTM4Yzk5MmE4ZTU0NSI6WyJyZWFkIl19LCJleHAiOjE3NTEwNDY2NjUsIm5iZiI6MTc1MTA0NjA2NX0.EwMbAod4bCpGXFPwVflJYUcUwTkJKexCtWhHu-wx-dk&client=58991a2c-c689-4f3b-bcf1-526f8cf7ae1b&mode=fit","logoId":"8a8f77f5-af9d-453b-bba0-38c992a8e545","isLogoAvailable":true,"helpCenterTitle":"Welcome to Group-IB Help Center","sharedPortalName":"Group-IB Help Center","userInitialAnnouncementHeader":"Want to get in touch?","userInitialAnnouncementMessageWiki":"<h6><a name=\"InterestedinGroupIBsolutions%2Chavequestions%2Corwanttogethelpfromourteam%3FCheckoutallavailablewaysyoucanreachus%3A\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Interested in Group-IB solutions, have questions, or want to get help from our team? Check out all available ways you can reach us:</h6>\n<h5><a name=\"1.Talktosaleshttps%3A%2F%2Fwww.groupib.com%2Ftalktosales%2F\" target=\"_blank\" style=\"text-decoration: underline;\"></a>1. <a href=\"https://www.group-ib.com/talk-to-sales/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Talk to sales</a></h5>\n<h5><a name=\"2.Writetousbyemail\" target=\"_blank\" style=\"text-decoration: underline;\"></a>2. Write to us by email</h5>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">General Inquiries</font></h6></td>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">24/7 Incident Response team</font></h6></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><a href=\"mailto:info@group-ib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">info@group-ib.com</a></td>\n <td class=\"confluenceTd\"><a href=\"mailto:response@cert-gib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">response@cert-gib.com</a></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">Marketing Inquiries</font></h6></td>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">Become a partner</font></h6></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><a href=\"mailto:marketing@group-ib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">marketing@group-ib.com</a></td>\n <td class=\"confluenceTd\"><a href=\"mailto:partners@group-ib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">partners@group-ib.com</a></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">Media Contacts</font></h6></td>\n <td class=\"confluenceTd\"><h6><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#9AA1A8\">Careers Contacts</font></h6></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\"><a href=\"mailto:pr@group-ib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">pr@group-ib.com</a></td>\n <td class=\"confluenceTd\"><a href=\"mailto:careers@group-ib.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">careers@group-ib.com</a></td>\n </tr>\n </tbody>\n </table>\n</div>\n<h5><a name=\"3.Oruseoneoftheformsbelow\" target=\"_blank\" style=\"text-decoration: underline;\"></a>3. Or use one of the forms below</h5>","translations":{"en-US":{"helpCenterTitle":"Welcome to Group-IB Help Center","sharedPortalName":"Group-IB Help Center","announcementHeader":"Want to get in touch?","announcementMessage":"h6. Interested in Group-IB solutions, have questions, or want to get help from our team? Check out all available ways you can reach us:\n\nh5. 1. [Talk to sales|https://www.group-ib.com/talk-to-sales/]\n\nh5. 2. Write to us by email\n|h6. {color:#9AA1A8}General Inquiries{color}|h6. {color:#9AA1A8}24/7 Incident Response team{color}|\n|[mailto:info@group-ib.com]|[mailto:response@cert-gib.com]|\n|h6. {color:#9AA1A8}Marketing Inquiries{color}|h6. {color:#9AA1A8}Become a partner{color}|\n|[mailto:marketing@group-ib.com]|[mailto:partners@group-ib.com]|\n|h6. {color:#9AA1A8}Media Contacts{color}|h6. {color:#9AA1A8}Careers Contacts{color}|\n|[mailto:pr@group-ib.com]|[mailto:careers@group-ib.com]|\n\nh5. 3. Or use one of the forms below","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#15161a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d285472d-8fc3-4f99-a7f3-4fecd91837fe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODk5MWEyYy1jNjg5LTRmM2ItYmNmMS01MjZmOGNmN2FlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyODU0NzJkLThmYzMtNGY5OS1hN2YzLTRmZWNkOTE4MzdmZSI6WyJyZWFkIl19LCJleHAiOjE3NTEwNDY2NjUsIm5iZiI6MTc1MTA0NjA2NX0.DXsrgJdk4sonbtEC5f0P3dh-GXPrx3FqdK54GDSLV5o&client=58991a2c-c689-4f3b-bcf1-526f8cf7ae1b&height=300&mode=fit","bannerMediaApiFileId":"d285472d-8fc3-4f99-a7f3-4fecd91837fe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"gibsup","projectId":11104,"serviceDeskId":7,"name":"General Support","description":"<p>Assistance with your general inquiries and technical issues</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"98","name":"Antipiracy","descriptionHtml":"","callToAction":"Antipiracy","introHtml":"<p>Copyright infringement, pirate sites, illegal use of brand</p>","icon":11643,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11643","groups":[18],"key":""},{"id":"95","name":"CERT-GIB","descriptionHtml":"","callToAction":"CERT-GIB","introHtml":"<p>24/7 Incident Response team</p>","icon":11595,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11595","groups":[18],"key":""},{"id":"97","name":"Fraud Protection","descriptionHtml":"","callToAction":"Fraud Protection","introHtml":"<p>Problems with availability of Fraud Protection services</p>","icon":11593,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11593","groups":[18],"key":""},{"id":"94","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Any of your questions, ideas, complaints and suggestions</p>","icon":11610,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11610","groups":[18],"key":""},{"id":"96","name":"SSO","descriptionHtml":"","callToAction":"SSO","introHtml":"<p>Login & MFA issues</p>","icon":11582,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11582","groups":[18],"key":""},{"id":"100","name":"Emailed request (response@cert-gib.com)","descriptionHtml":"","callToAction":"Emailed request (response@cert-gib.com)","introHtml":"<p>Request received from your email support channel.</p>","icon":11596,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11596","groups":[],"key":""},{"id":"101","name":"Emailed request (support@group-ib.com)","descriptionHtml":"","callToAction":"Emailed request (support@group-ib.com)","introHtml":"<p>Request received from your email support channel.</p>","icon":11596,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11596","groups":[],"key":""},{"id":"99","name":"Job","descriptionHtml":"","callToAction":"Job","introHtml":"","icon":11607,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[98,95,96,94,97]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GIBSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODk5MWEyYy1jNjg5LTRmM2ItYmNmMS01MjZmOGNmN2FlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTEwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEwNDcyNjYsIm5iZiI6MTc1MTA0NjA2Nn0.jS-pOXpNm0QUPxCXlYZ_7mBkrfXfq_uyIbBHvgN3Sno","targetCollection":"upload-project-11104","endpointUrl":"https://api.media.atlassian.com","clientId":"58991a2c-c689-4f3b-bcf1-526f8cf7ae1b","tokenDurationInMins":20}},"reqCreate":{"id":98,"projectId":11104,"issueType":{"id":"10422","name":"Support"},"form":{"name":"Antipiracy","descriptionHtml":"","callToAction":"Antipiracy","intro":"<p>Copyright infringement, pirate sites, illegal use of brand</p>","instructions":"","icon":11643,"iconUrl":"https://get.support.group-ib.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11643","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/98","calendarParams":{"firstDay":0,"date":"2025-06-27T22:41:06+0500","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODk5MWEyYy1jNjg5LTRmM2ItYmNmMS01MjZmOGNmN2FlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTEwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEwNDcyNjYsIm5iZiI6MTc1MTA0NjA2Nn0.jS-pOXpNm0QUPxCXlYZ_7mBkrfXfq_uyIbBHvgN3Sno","targetCollection":"upload-project-11104","endpointUrl":"https://api.media.atlassian.com","clientId":"58991a2c-c689-4f3b-bcf1-526f8cf7ae1b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}